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Better Vision Live Chat
A Better Vision representative will assist you shortly. Chat with us if you need the following.
For contact lenses, Verify if you are an existing customer with Better Vision
For eyewear, Retrieve your prescription via chat. Fill up and upload your prescription value in the table after that. We will recommend you the most suitable lens for your prescription.
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Better Vision: Terms & Conditions
2A) Terms and Conditions
Please read these Terms & Conditions carefully before ordering. You should understand that by ordering any of our products, you agree to be bound by these Terms & Conditions.
Do check the details of your purchase before checking out and ensure prescription has been issued by a licensed eye care practitioner within the last 2 year.
The prescription for purchase of online spectacles shall contain the following information in order to be considered a valid prescription:
i. Details of consumer’s full name, date-of-birth and Contact Number
ii. Date of eye examination done
iii. Name and Company of the Certified Eye Care Practitioner
iv. Prescription of the consumer – Indicate Sphere, Cylinder, Axis, Addition (if any), PD readings
Any errors in prescription after making payment, kindly send your invoice details along with the corrected prescription to:
custsvc_sg@bettervision.com.sg
Better Vision will return a call to confirm prescription.
2B) Prices / Vouchers
All prices are inclusive of GST. Usage of voucher(s) for online purchase will not be applicable.
2C) Warranty
Frames & Sunglasses
The warranty is valid in the following circumstances:
a) Valid for a period of up to 1 year from the date of purchase due to manufacturing defect.
b) In the event that the original item is no longer in stock, a product of similar value will be given as a replacement.
The warranty is not valid in the following circumstances:
a) The 2nd free pair under BV Smiles Programme is not cover under warranty.
b) All clearance items are not cover under warranty.
c) In the event of damage resulting from deliberate misuse, negligence or lack of care.
d) In the event that the item is lost.
e) Damage resulting from accidents.
f) Accessories are not considered as a part of the warranty.
Lenses
The warranty is valid in the following circumstances:
a) We offer one time prescription change within 30 days for all Single Vision Lenses
b) We offer one time prescription change within 60 days for all Specialty and Progressive Lenses
c) We offer one time change due to multi-coat peel off due to manufacturing defect
The warranty is not valid in the following circumstances:
a. Damage resulting from mishandling, change of shape or scratches.
b. In the event that the item is lost.
c. Damage resulting from accidents.
2D) Shipping policy
Delivery will take about 5 – 10 working days upon successful payment.
Better Vision will inform affected customers if we are unable to deliver to you as stated due to product or lenses related issues.
2E) After sales services
After collection, customers may visit any Better Vision Outlets for adjustment services which include:
• Changing of nose-pads & screws
• Adjustment to the fitting of your spectacles/sunglasses
• Re-checking of your vision for free of charge.
2F) Amendment of Terms & Conditions
Better Vision reserve the right to amend the Terms & Conditions at any time. The topics covered include:
*Prescription Validity, Promotions, Warranty, Shipping policy and After sales services
*How we manage your personal data
(PDPA)
I hereby agree and consent that Better Vision may collect, use and disclose my personal information provided by me for one or more of the following:
a) provide me with the services and products from Better Vision
b) managing my relationship with Better Vision
c) sending me marketing, advertising or promotional information related to Better Vision, by ways of Email or SMS.
You seem to be shopping from Singapore.
You’re currently visiting our Malaysia Store.
Kindly note that orders can only be placed and delivered within Malaysia.
To serve you better, please shop in the Better Vision Singapore Store instead.